Family owned, based in Hamburg 🇩🇪, but somehow shipping ONLY IN GERMANY www.otto.de I am not associated with Otto, just told my self to switch from Amazon to Otto more often.
Family owned, based in Hamburg 🇩🇪, but somehow shipping ONLY IN GERMANY www.otto.de I am not associated with Otto, just told my self to switch from Amazon to Otto more often.
Otto would be a great alternative, if they ever started to take customer service seriously.
Then it would cease to be German.
(I live in Germany and have been using Otto)
I was pleasantly surprised. I test-ordered something from Otto the day before yesterday. My last order was maybe four years ago. I wasn’t forced to use PayPal, but got a bill with a QR code, they delivered via DHL and it arrived yesterday. Very satisfying experience, though I know I was lucky, as it was a marketplace order (and got me a 27% discount). Otto itself owns and therefore uses horrible Hermes.