My only comment here is that I run a small business and decisions can occur that I don’t always see up front and with which they negatively impact employees or customers. I also know many large clients where the leadership delegates decisions down to sometimes stupid or misguided staff. The balance here comes to how a leader reacts when they learn of the hurtful actions and is there an opportunity for change.
The Dumb Zone. I promise. I pay for an annual sub. Good fun with some sports mixed in.